3.8
Taco ratings
Dukaan has been praised for its blazing fast speed, user-friendly interface, and potential for growth. The ease of setting up an online store has been highlighted as a major benefit. However, there have been occasional glitches and limited theme options reported, which are considered minor issues. Taking into account the positive feedback and the minor drawbacks, Dukaan remains a solid choice for those seeking a quick and simple ecommerce solution. With an overall rating of 3.8 and a 60-day money-back guarantee, it's worth considering for those interested in trying it out.
AI-powered summary of customer reviews
Verified purchaser
All e-commerce are down
From 24h all server are down and no answer and reply from customer care.
All post about this in VIP GROUP deleted!
AppSumo what are doing?
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Verified purchaser
Trustpilot
You might want to look into this. It appears customer service is not an area where your initial investment has been invested. https://uk.trustpilot.com/review/mydukaan.io. My rating is a bit random as I was unable to get things to work immediately after launch, did not get a solution from dukaan support so gave up. I cam back now in the hopes things were improved. But looks like the same underlying problems persist. You might be better off offering less, detailing exactly what you are and what you are not, rather than trying to compete with the worlds largest competitors and not being able to keep up. Good luck, I will check back in another X years.
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Verified purchaser
I regret making this purchase...
Poorly developed software and some elements are nonsensical, like the units for purchase. For instance, if you had a coffee shop and sold cake by the 'piece' you are not able add '1 piece' or '1 unit' to sell any online because 'Piece' is not permitted. (Want to sell cake by the milliliter?) I do not recommend this software.
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Verified purchaser
Every time I try to use it I have to move away...
I bought into this deal years ago, I tried to use it on quite a few project ,but I always had to shut down the account and go to other eCommerce platform. There is always a reason that make this platform unusable, apparently you can't even edit the content of the order confirmation email. It doesn't connect to any automation platform. Support is inexistent, emailed them so many time but never got one single answer. Save your money...
Suumit_Rollout
May 2, 2025Thank you for sharing your concerns. We sincerely apologize for your experience.
We'd like to address the points you raised:
First, regarding email functionality - we offer webhook support for order events, allowing you to customize email templates through your preferred email provider.
For automation needs, while our native integrations are currently limited, our webhook and API capabilities...
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Verified purchaser
If you're based in Scandinavia/Northern Europe, proceed with caution!
Update: Downgrading my review to just 1 taco. After seeing my review, the founders have neither commented, acknowledged, nor promised improvements. They don't care and therefore I cannot reccomend Dukaan. It's useless to me!
The core product is solid, however, there are some annoying shortcomings to overcome before you'd feel confident launcing your shop or reselling as an agency.
1. Lack of founder responsiveness and attentiveness. I currently have 2 pending posts waiting for admin approval in the VIP Dukaan community (Facebook group) since 23 March 2025.
2. Yes, there are >100 languages, but until now some of the translations of labels, buttons, functions, etc. is poorly done, especially the Scandinavian ones.
3. Lack of relevant shipping courier plugins for Scandinavia (and possible also Northern Europe) I've suggested implementation of Shipmondo.com, but currently there is only Goshippo.com.
4. Some of the pro templates are not available to AppSumo LTD customers. Strange place to limit use.
Suumit_Rollout
May 2, 2025Thank you for taking the time to share your honest feedback — we truly value it, and we’re sorry that your experience hasn’t met expectations so far. Let us address your concerns clearly and constructively:
1. We hear you. While our small team works across multiple channels, we recognize that timely community engagement is crucial — especially in a space like AppSumo.
2. Your feedback directly...
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