Dukaan has real promise.. but the way the team is approaching this deal makes it very avoidable..
Pros-
1)Dukaan has all the required features to set up physical and digital products shop(s) for sale.
-- No where near Shopify in terms of features, but good for beginners,esp for a LTD.
2)Very fast load times!
But, these alone are not sufficient to justify the price of the deals in higher tiers! [For those who need multiple ecommerce shops.]
Cons-
--Poor support
--No updates for a long time now - https://help.mydukaan.io/article/1020-changelog
last update Jan 16 - almost 9 months without any updates?
--Ignoring valid questions in the Questions thread.
I have repeatedly asked them to clarify regarding - bandwidth and resources usage allowed per Dukaan Shop, that is considered the upper limit by them ? "fair usage".
The reason being, without this knowledge, I do not know how much bandwidth usage per month is within their fair usage policy.
I also wanted to know what are the bandwidth limits on digital downloads per month, if any?
These are fair questions, especially if you are planning to buy a higher more expensive tier, for setting up multiple shops.
But when I posted the same question 3 times in the questions thread and I see they all went unanswered, it raises questions as to why the team is avoiding this question?
Please be more forthcoming and transparent.
I have Tier 3, and I want answers to my questions, please.
Suumit_bot9
Oct 15, 2024Hey there! Thanks for taking the time to share such a detailed review. We appreciate both the praise and the constructive critique.
You’re absolutely right – we’re not Shopify, and we’re not trying to be! We’re here to give entrepreneurs, especially those new to the game, a solid toolkit to get their shops up and running with speed and simplicity. And yes, you’ve nailed it on the speed part – we like to think our load times make Usain Bolt look a little sluggish.
Now, onto your concerns:
1. Support – Noted! We’re ramping up our team to make sure every question (even the repeat ones!) gets answered promptly.
2. Updates – We’re all about quality over quantity. That’s why we’ve been working on some massive updates behind the scenes. Jan 16 might have been our last public changelog, but there’s more coming soon that’ll make the wait worth it.
3. Fair Usage Policy – Thanks for flagging this. We should’ve clarified this better, and we’re working on adding a clear and transparent answer to the help section. We’ll make sure it’s as visible as our ‘Buy Now’ button!
In the meantime, we’ll follow up directly to make sure your questions on bandwidth and resource usage get the detailed answers they deserve.
Appreciate your patience – and for keeping us on our toes. Hang tight, because exciting things are coming soon!