Every time I try to use it I have to move away...
I bought into this deal years ago, I tried to use it on quite a few project ,but I always had to shut down the account and go to other eCommerce platform. There is always a reason that make this platform unusable, apparently you can't even edit the content of the order confirmation email. It doesn't connect to any automation platform. Support is inexistent, emailed them so many time but never got one single answer. Save your money...
Suumit_Rollout
May 2, 2025Thank you for sharing your concerns. We sincerely apologize for your experience.
We'd like to address the points you raised:
First, regarding email functionality - we offer webhook support for order events, allowing you to customize email templates through your preferred email provider.
For automation needs, while our native integrations are currently limited, our webhook and API capabilities enable connections with numerous third-party platforms.
We acknowledge the support issues you've experienced and are actively working to improve our response times. Missed replies do not reflect the service standard we aim to provide.
As an early adopter, your feedback is invaluable. We'd welcome the opportunity to address your specific concerns directly - please contact us at support@mydukaan.io so we can help resolve these issues.