4.5
Taco ratings
Customers appreciate Emailit for its reliable email delivery, user-friendly API, and responsive customer support. While some users experienced minor issues with import limits and suspension policies, the overall consensus is positive. With a 4.5-star rating from 74 reviews, Emailit is a solid buy, especially with its 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Disappointed with EmailIt’s Unfair Suspension Policy
I subscribed to EmailIt’s Tier 5 plan specifically to send bulk marketing emails, only to have my account suspended without warning. We used their campaigns page as intended, yet our access was revoked despite following standard email marketing practices.
Every email marketing platform experiences some soft and hard bounces—this is normal. We’ve used MailChimp and Postmark to send emails to the same list without any issues, yet EmailIt flagged our campaigns unfairly. Instead of working with us to resolve concerns, they simply suspended the account.
This kind of abrupt action disrupts business operations and makes EmailIt unreliable for serious marketers. If you’re looking for a dependable email service, I’d recommend considering alternatives that support bulk email marketing without unnecessary suspensions and continue with refund.
George_Dragit
Feb 10, 2025Hi there,
Thank you for your feedback.
First of all, we take suspensions very seriously. After reviewing your workspace, you broke 3 rules out of our ToS and Acceptable Use Policy. This will result in workspace suspension until you resolve the issues. (As mentioned in the email you received).
Broken rules:
1/ Sending from domain with no working website.
2/ Bounce rate around 20% (15% more than...
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Verified purchaser
Not able to Handle heavy load. Shows Internal Server Error
We tried uploading contacts in EmailiIT and that too less than 10K. After so much trying it says Internal Server Error. Looks like application is not ready to handle heavy traffic.
Plus there is no export option for email sending reports. I am Tier 5 and application is not meeting my expectations.
Also there is no support ticket system and not a basic Live Chat support which product company has to help their customers.
George_Dragit
Feb 8, 2025Hi there,
Thank you for your feedback. The import can handle up to 10k plain emails; if more data is provided, it will not work, as it does not support large files - we recommend uploading around 2500 contacts at a time.
We are also working on a new import that should be available Q3 2025.
Our support is provided primarily on our discord https://discord.emailit.com usually almost instantly....
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Verified purchaser
Not capable to handle big traffic
I have purchased the highest plan which is 1 million email per month, but this guys are restricting so much that they don't allow to send so many emails, i have tried their services but i feel that email delivery in Inbox is very less compare to Amazon and other provider, we were sending genuine opt-in emails but still they restrict you like anything!
Their UI is very user friendly and other things is very fine, but i think this is a start-up company and will take time to matchure and in future i will consider to take services from them.
So if you are looking for higher plan, this is not the platform you should consider!
Also the biggest draw back is they don't have any support staff to handle the things, only one person is handling the things.
George_Dragit
Feb 7, 2025Hi there,
Thank you for your feedback!
We are very strict about following our ToS and Acceptable Use Policy. As we discussed, you did not provide enough information to allow us to increase your sending limits.
I understand that it might be frustrating to be required to follow our guidelines strictly. However, we take our deliverability and emailing practices very seriously.
When it comes to...
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Verified purchaser
Excellent value for price!
- Activation and adding sending domain was easy.
- Working with API and SMTP. Documentation is good.
- Mail landed in inbox.
- It provides 2000 mail per month in the lowest tire (not unlimited). But can topup if additional quota required.
George_Dragit
Feb 5, 2025Hi there,
Thank you for your feedback! I'm happy to hear you find our platform simple to use.
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Verified purchaser
Really Good Support
Emailit is a good service at this price. Though there are a few important missing, overall, it is worth every penny
George_Dragit
Feb 4, 2025Hi there,
Thank you for your feedback! We are working hard to finish all core features.
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