A: Hi Elena,

Event-based segmentation enables you to build segments based on what actions people perform on your website or in your product. For example: show me all people that have signed up for my product and created a task.

It's primarily used by software businesses.

This feature requires technical implementation with our API.

You can learn more about it here - https://help.encharge.io/article/92-segment-conditions#event

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If you want to integrate with the API you would need your developers' input.

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We don't have Twilio yet but it's coming. No ETA available yet.

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You can use your own email address to send emails. However, the emails will be sent from our servers (not your).

Hope this helps