Q: New ThriveCart integration?
Can you explain what the benefit is of the new ThriveCart integration over the existing one?
Is it just that it’s easier to set up and/or work with?
If the only reason I’m considering Tier 6 over 2 or 3 is the ThriveCart direct integration, when otherwise 2 or 3 suits my needs, would you suggest going for 6 or can I still do what I need to without it?
David_Encharge
Jun 1, 2025A: Hey Danielle! 🙌
Great question — and perfect timing!
We’ve just launched a brand-new native ThriveCart integration in Tier 6. It’s a big upgrade over the previous webhook-based workaround — here’s what’s new:
• Direct customer sync from ThriveCart to Encharge
• Native triggers for:
• New Order
• New Purchase
• Rebill
• Refund
• Easy filtering by product, upsell, bump, etc. — no manual config needed
So yes, it’s way easier and more powerful than before.
If ThriveCart automation is core to your setup (and you’d rather avoid third-party tools or webhooks), then Tier 6 is absolutely worth it. But if you’re okay with some manual webhook setup and just need the basics, Tier 2 or 3 could still get the job done.
Happy to help you weigh it out based on your exact workflow — just let me know! 🙏
Andreas77PLUS
Verified purchaser
I'm really, really sorry that you've decided only to include this simple integration in your highest tier. It's extreme as a small business to almost pay $900 more for this single extra benefit. Somehow this makes your product seems less attractive as I now have to do all this work manually knowing that you *could* turn this on easily - but just made it out of reach for small businesses :/
DanielleDI'm all for making things easier, but at an $800-900 price jump when I don't need any of the other features that only come in Tier 6 and me needing that contact limit is a looooong way off, it just seems like the juice isn't worth the squeeze. I think I'm going to have to make do with webhooks or zapier. :(
Why is the new Thrivecart integration limited just to Tier 6?
Andreas77PLUSVerified purchaser
Agree! I really can't figure out why Encharge cripple all lower tiers like that. A LOT of business owners will never need 50.000 contacts - let alone 24 sub accounts. But if you own ThriveCart you'll of course benefit for this integration. Why not at least offer it as an add-on for a one-time fee? No integration is worth $900 alone.
Totally get it — and really appreciate you sharing this 🙏
We know it’s frustrating if ThriveCart is the only thing you need from Tier 6. We placed it there to help fund deeper integrations and long-term development, especially for eComm users.
That said, you’re not alone in this feedback — and we’re open to exploring other opportunities. No promises yet, but we’re listening!
TishaKNoticing the list of features in the Thrivecart integration, "Abandoned cart" doesn't seem to be one of them? Please clarify? -- Also, is Convertbox also limited to Tier 6? I'm not finding it on the list.
Hey Tisha! 👋
You’re right to flag that — the ThriveCart integration doesn’t currently include an abandoned cart trigger. What we do support are:
• New Purchase
• New Order
• Rebill
• Refund
As for ConvertBox — that’s not a native integration in Encharge (it works via Webhooks or Make/Zapier), and it’s available on all tiers, not just Tier 6 🙌
I appreciate you taking time to reply to so many questions, @David! So, just to clarify, with other email tools, abandoned cart from Thrivecart is set up in Thrivecart, “When cart is abandoned, add tag in Kit” or whatever tool. Do you mean this is not even possible with Encharge, or simply works differently? — As per Convertbox, it’s a bummer. All my optins go through it with UTM links 😳
Totally — you can still do abandoned cart flows by tagging users in ThriveCart and triggering automation in Encharge that way. It’s not a built-in “Abandoned Cart” trigger, but it works 👍
As for ConvertBox, it’s external but you can pass UTM and custom fields via Make/Zapier.