A: Hey Eva! 👋

You’re thinking creatively — love that energy!!! 🙌
And you’re 90% spot-on... but there’s a really important technical catch.

Here’s the deal:

✅ Yes, you could technically send a webhook into Encharge and trigger a flow that sends an email.
✅ Yes, you can pass variables like the reset link and user email through that webhook.
✅ Yes, you can use those variables to personalize the email.

BUT (and it’s a pretty important “but” 😅):

🚫 This method is not designed or optimized for true transactional reliability.
In other words, Encharge’s flows and broadcasts are built for marketing automation — not for time-sensitive, critical emails like password resets, 2FA, or urgent account communications.

Marketing systems (including ours) batch and queue email jobs slightly differently than true transactional email providers like Postmark or AWS SES.
There can sometimes be small delays (a few minutes here or there) especially if you’re sending at volume, which could frustrate users waiting for a password reset immediately.

Also, we have internal safeguards and deliverability rules designed for marketing best practices — which means if spam rates, bounces, or bad data happen, we could throttle or pause sending temporarily.

Transactional infrastructure is designed to guarantee sending no matter what.

TL;DR:
• Can you “hack” simple transactional-ish emails via webhooks + flows? ✅ Yes.
• Is it fully safe or recommended for critical functions like password resets? ❌ Not really.

If you're okay with a little DIY spirit and are aware of the limitations, you could absolutely do it for non-critical transactional-style messages (like “thanks for signing up!” or “we received your form!”).

But for password resets, I'd still suggest a true transactional provider — even just a simple SMTP plugin for WordPress for that tiny slice.

Thanks again for thinking through this — you’re clearly someone who gets systems at a deep level 🔥 Let me know if you want me to help sketch out a webhook + flow setup example for something non-critical — happy to help!! 🙌🙌