Existing Customer's Left Hanging -- and Growing Feature Bloat **UPDATED**
** UPDATED: The vendor rectified the issue quickly. Five tacos, hands down. **
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I used to love this product, but it has changed significantly over time.
Unfortunately, the "cash grab" economy really is in full swing, apparently, and these tendencies seem to infiltrate this product, making it harder to access all of its value due to paywalled feature bloat. Don't get me wrong, the product has great utility and functionality, but the focus has completely changed from when I first purchased the product -- and most of those changes are locked off behind credit-based walls.
Additionally, and more importantly, initial buyers who were grandfathered into their respective tiers are getting 50% less ongoing monthly keyword planner credits than the same level/tier of purchase today, despite the binding policy, and I quote, that "Previous AppSumo customers will be grandfathered into any new features and feature limits..."
This just isn't right. I understand the vendor needs to make money, too, but not following the policies in place, that they agreed to, reflects very poorly on this vendor and their product. And it is worth including in a review because it gets to the heart of the product's sustainability if the vendor can't honor their own policies. I would be doing the Sumoling community a terrible disservice if I didn't bring this issue up here.
Buyer, please beware. How a vendor treats their past and existing customers matters, even if you are a new customer. Since you could be next in a few years.
Larry_Eurekaa
Edited Nov 27, 2024Hey, what feature function do you think you are missing? There has been over 33 updates to Eurekaa over the last two years pushed to every account. Please email us at support@eurekaa.io if you think you paid for a tier and are missing a feature. If you do not have the 120 keyword units that is an easy fix, we just need your account code to take a look. There are some old AppSumo accounts that may need to be looked at if the credits are not showing.