Hello! Thank you for your message. I understand your frustration and want to reassure you that this is not a bait-and-switch tactic. The test store was temporarily placed in suppression because it didn’t meet the necessary guidelines. We’ve already shared the documentation that outlines the steps to properly set up and add a new store. Do not hesitate to contact our team directly so they can help!
Q: Information on first windon
Hi I just redeemed and when I login I am being asked to enter a company name etc. for billing. Why is this? I thought this was an LTD? So what are you going to bill me?
A: Hi, Thank you for your question! The request for company details is a standard part of account setup for invoicing purposes. Even though this is a Lifetime Deal (LTD) and you won’t be charged, we still need to generate invoices with a zero balance for record-keeping and compliance. Rest assured, you won’t be billed for anything as part of your LTD. If you have any concerns, feel free to reach...
A: Hello, I am sorry if my answer was not clear. To delete a store, you need to contact us. We will delete it internally. However, once deleted, you lose a store from your tier. The new store created cannot run on the same previous LTD, therefore, we recommend changing and editing the already created one. I hope this helps.
That's more clear now, thank you! Is it easy to edit a store and start again, or do we have to delete every element individually?
Q: Questions Regarding GDPR Compliance
I need urgent clarification on your GDPR compliance to decide whether to keep my license or request a refund.
Is Evolup fully GDPR compliant under German laws?
Evolup uses Google Fonts and Font Awesome, which send requests to U.S. servers and cannot be deactivated. Given GDPR restrictions on data transfers outside the EU, why can't these resources be disabled, and how does Evolup ensure compliance?
Where are your servers located? Is all data processing and storage within the EU?
The cookie message may not suffice under European laws. How does your cookie consent mechanism meet GDPR requirements?
Do you offer a DPA outlining how personal data is handled, including third-party processors? If so, please provide it.
What steps has Evolup taken to ensure full GDPR compliance, especially for German users?
A: Hi, Here’s how Evolup addresses these concerns: Google Fonts and Font Awesome: Currently, Evolup uses Google Fonts, which makes calls to U.S. servers. However, users have the option to modify their design to remove these fonts or include them directly within their template files. We are also working to improve our templates so that Google Fonts are no longer called from Google servers by...
Q: Just purchased! If I DELETE a store can I then REPLACE it with a new one?
I'm thinking that I want to try to market a certain niche, but if that niche fails for me, can I go ahead and delete that store and start a new one from scratch? I've bought Tier 2 with 5 stores.
A: Hello, Thank you for your question! It is not recommended to delete a store. You can always delete all the information added to your previously created store and change it to a new niche. Do not hesitate to contact our team directly so we can guide you through the process if needed 😊
So we are allowed to replace a site, but the best way to do that is just delete all the info instead of just deleting the whole thing and starting from scratch? Can we also change the domain that it's linked to?
Q: Trial Period Over
Why am i being forced to pay 20 euro per month since I'm a Tier 2 LTD user?
Your test period is almost finished...
I can't do anything, even see the site, without paying now...
Lea_Evolup
Jan 27, 2025A: Hello,
Sorry for the late answer. After verifications, our team unblocked the situation directly.
We are sorry for the inconvenience 😊
Share Evolup
Verified purchaser
Same here. Looks like a bait switch tactic!!
Hello!
Thank you for your message. I understand your frustration and want to reassure you that this is not a bait-and-switch tactic. The test store was temporarily placed in suppression because it didn’t meet the necessary guidelines.
We’ve already shared the documentation that outlines the steps to properly set up and add a new store. Do not hesitate to contact our team directly so they can help!
Q: Information on first windon
Hi
I just redeemed and when I login I am being asked to enter a company name etc. for billing. Why is this? I thought this was an LTD? So what are you going to bill me?
Lea_Evolup
Dec 9, 2024A: Hi,
Thank you for your question! The request for company details is a standard part of account setup for invoicing purposes. Even though this is a Lifetime Deal (LTD) and you won’t be charged, we still need to generate invoices with a zero balance for record-keeping and compliance.
Rest assured, you won’t be billed for anything as part of your LTD. If you have any concerns, feel free to reach...
Share Evolup
Verified purchaser
Any feedback Lea? It seems that you are not responding to simple questions.
Hello,
Thank you for your input.
Our support team must have missed this question.
It will be answered briefly.
Regards
Q: I still don't feel like we've gotten a straight answer...
Question: Is it fine to get rid of one site and REPLACE it with a new one?
And if so, what's the exact steps we need to take to do this?
Thank you, but it seems that you haven't clearly answered this, and I'd like to clearly understand this before I decide to keep it or refund.
Lea_Evolup
Dec 6, 2024A: Hello,
I am sorry if my answer was not clear.
To delete a store, you need to contact us. We will delete it internally.
However, once deleted, you lose a store from your tier. The new store created cannot run on the same previous LTD, therefore, we recommend changing and editing the already created one. I hope this helps.
Share Evolup
Verified purchaser
That's more clear now, thank you! Is it easy to edit a store and start again, or do we have to delete every element individually?
Q: Questions Regarding GDPR Compliance
I need urgent clarification on your GDPR compliance to decide whether to keep my license or request a refund.
Is Evolup fully GDPR compliant under German laws?
Evolup uses Google Fonts and Font Awesome, which send requests to U.S. servers and cannot be deactivated. Given GDPR restrictions on data transfers outside the EU, why can't these resources be disabled, and how does Evolup ensure compliance?
Where are your servers located? Is all data processing and storage within the EU?
The cookie message may not suffice under European laws. How does your cookie consent mechanism meet GDPR requirements?
Do you offer a DPA outlining how personal data is handled, including third-party processors? If so, please provide it.
What steps has Evolup taken to ensure full GDPR compliance, especially for German users?
Thank you.
Lea_Evolup
Dec 6, 2024A: Hi,
Here’s how Evolup addresses these concerns:
Google Fonts and Font Awesome:
Currently, Evolup uses Google Fonts, which makes calls to U.S. servers. However, users have the option to modify their design to remove these fonts or include them directly within their template files. We are also working to improve our templates so that Google Fonts are no longer called from Google servers by...
Share Evolup
Q: Just purchased! If I DELETE a store can I then REPLACE it with a new one?
I'm thinking that I want to try to market a certain niche, but if that niche fails for me, can I go ahead and delete that store and start a new one from scratch? I've bought Tier 2 with 5 stores.
Thanks!
Lea_Evolup
Dec 5, 2024A: Hello,
Thank you for your question!
It is not recommended to delete a store.
You can always delete all the information added to your previously created store and change it to a new niche. Do not hesitate to contact our team directly so we can guide you through the process if needed 😊
Share Evolup
Verified purchaser
So we are allowed to replace a site, but the best way to do that is just delete all the info instead of just deleting the whole thing and starting from scratch? Can we also change the domain that it's linked to?
Yes, you can change everything and add a new domain name!