Q: Technical Help
Why must I come here (AS) to ask for technical assistance? Your website's inline chat widget is disabled. I am having problems logging into my dashboard. Can I please have an email/booking link to schedule an appointment?
MarcosfromFollowr
Apr 25, 2025A: We removed the chat widget because whitelabel users requested that due to Followr’s branding guidelines, but of course — as the account owner, you’ll always get direct support from us so you can assist your users properly.
Here’s my personal email where I help everyone directly: marcos.d@followr.ai — feel free to reach out anytime
110380397341080972042The chat widget was removed at the request of white label users? But it still exists on my dashboard? I can select to access your knowledge base, or I can choose to chat; however, the chat option is what is disabled. If there was a request to remove the chat widget, then why not remove it altogether? This form of "gatekeeping" is a bit concerning. Do you have a booking link?
If it's still visible in your dashboard, it might be because you're not on Tier 10 or haven't enabled the white-label feature. Please, there's no gatekeeping here we're working hard to meet all user requests. Feel free to reach out to me via the email I shared, and I'll send you a booking link. marcos.d@followr.ai