Full of Broken Code ! Not A real VPN
Comes with tons of errors and bugs, You may thing your VPN is active but its not most of the time it does not work.
Proof 1 - Go to their login page and try to reset your password - it will not work
Proof 2 - On Mobile It keeps disconnecting
Proof 3 - All the countries listed on their ad and website is a false list most of those countries are not working.
Proof 4 - Their Support is Bot based, you will never get a single reply from support. Lets see how many days i get reply of this review, so you can guess.
I rather need full refund or post reviews online so others don't fall into this trap.
Rudwan_Guardey
Jun 20, 2024Hi VIPWeb,
Thank you for the review.
We are sorry to hear that you are currently not satisfied with the product that we offer, with multiple 'proof' included, and even on such a level, that you feel obliged to leave a review in order to receive a full refund.
The password reset should function correctly, although, it might be possible that the email that you were trying to use does not exist as an account in our system, this will then result in no password resets mails sent by our system. Could you contact our support about this with the email that you use for our service? The live chat on our website does include a bot, our mails however, are always in hands of our real (human) support team! :-)
You can contact our support via: support@goosevpn.com.
We would be happy to investigate the situation via our system and check if there are any issues!
Concerning the second and third proofs. Could you contact our support about this as well? Could you then provide us some more information? For example:
- The mobile device that you use
- The servers (including the country names of these servers) where the connection is not possible
Also, if you have any other questions, feel free to inform us about this as well.
Kind regards,
Rudwan
PS: Requesting a refund via AppSumo is possible via the following instructions: https://help.appsumo.com/article/33-refund-request.