Q: Purchased Plan is not working
Hello,
The plan purchased is not working. Can you help?
1. Most of templates are not available, because they ask me to purchase an upgrade. There are a lot mark as "premium" so NOT Available
2. AI also NOT possible without buying a Premium plan.
So, how it works?
is there an additional indication of the AI use need to create works?
Thank you
Supun_Graficto
Edited Feb 18, 2025A: Hi,
Sorry to here that. Did you apply the voucher code and upgrade the plan? If you do, you should get all access. Please send us a support ticket from here: https://graficto.freshdesk.com/support/tickets/new
Please mention the email you are registered with and the coupon code. We'll help you sort it out.
AdminTeamATL
Verified purchaser
Thanks for the prompt reply. I reintroduced the code,it seems it didn't register initially when creating the account.
Templates and AI is working.
I didn't make any further update. Let me know if still missing something.