As much as I would like to pull the trigger on purchasing this, the issue preventing such action is that it only works with Gmail. Are there any plans to update or integrate any other providers.?
It's the first time Hive is on AppSumo, right? Because I went through my invoices but can't find a purchase here. Nevertheless, I own HiveSupport.
Initially, Hive was not working for my WP site correctly. With some patience and a few iterations the missing functionalities were added and errors wiped out. I could not wait though and went for another support and ticketing system in the mean time. Now hesitant to switch back because I can't avoid any downtimes again. How is the situation right now? Were there more improvements and more features added in the meantime? Is Hive running absolutely stable?
One thing to note - a Gmail address is required for ticketing. Or did that change?
i have 2 questions: is it possible to pipe emails into the system without IMAPing into an existing dedicated support inbox? for example fluent support has an email forwarder system, they give you an email address like randomstring@piping.fluent.com and you can use an alias to forward emails there. any email recieved will be piped into the wordpress plugin as a ticket.
the advantage of course is that you don't have to have a seperate dedicated email inbox just for support requests. you could just use an email alias.
question 2: related to question 1 but a different method. I've tried using webhooks to create tickets to avoid the support inbox, but it seems like the tickets coming in this way don't support html formatted emails, inline images, or attachments.is there a way to get those things?
A: Thanks for reaching out and asking these thoughtful questions — really appreciate it!
1. Why We Didn’t Build a Random Inbox System (like Fluent Support) You’re absolutely right — Fluent Support and others use a piping system that creates random email addresses (e.g., randomstring@piping.fluent.com) for forwarding. While that method is convenient, it comes with trade-offs, especially when it...
not so! you can have a branded alias support@company.com that forwards to incomingxyz@fluent.com for full branding. emails sent from WP also via branded SMTP.
if you get HTML working, one could also forward an alias to a service like pabbly to send webhooks to hive, but attachments may be a problem. might need custom code to store attachments WP side to not lose them after 48hr
Q: IS THERE WORDPRESS MULTISITE COMPATIBILITY ? We Look for Unlimited White Label Agency Features?
is there support for
IS THERE WORDPRESS MULTISITE COMPATIBILITY ? We Look for Unlimited White Label Agency Features?
HiveSupport
Jun 6, 2025A: Hi,
Hive Support does not have Multi-site compatibility yet. For white label feature- please contact us through admin@gethivesupport.com
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Q: Gmail only
As much as I would like to pull the trigger on purchasing this, the issue preventing such action is that it only works with Gmail. Are there any plans to update or integrate any other providers.?
HiveSupport
Jun 6, 2025A: Not yet...
Share Hive Support
Q: Current status of development?
It's the first time Hive is on AppSumo, right? Because I went through my invoices but can't find a purchase here. Nevertheless, I own HiveSupport.
Initially, Hive was not working for my WP site correctly. With some patience and a few iterations the missing functionalities were added and errors wiped out. I could not wait though and went for another support and ticketing system in the mean time. Now hesitant to switch back because I can't avoid any downtimes again.
How is the situation right now? Were there more improvements and more features added in the meantime? Is Hive running absolutely stable?
One thing to note - a Gmail address is required for ticketing. Or did that change?
HiveSupport
Jun 6, 2025A: We have sent emails for all latest updates. please check. Gmail is still required
Share Hive Support
Q: Widget compatibility outside WordPress?
Does the widget only work with WordPress, or can it also be installed on other web platforms?
HiveSupport
May 13, 2025A: The widget is only working on WordPress
Share Hive Support
Q: email pipeing without an inbox
hello,
i have 2 questions:
is it possible to pipe emails into the system without IMAPing into an existing dedicated support inbox? for example fluent support has an email forwarder system, they give you an email address like randomstring@piping.fluent.com and you can use an alias to forward emails there. any email recieved will be piped into the wordpress plugin as a ticket.
the advantage of course is that you don't have to have a seperate dedicated email inbox just for support requests. you could just use an email alias.
question 2:
related to question 1 but a different method. I've tried using webhooks to create tickets to avoid the support inbox, but it seems like the tickets coming in this way don't support html formatted emails, inline images, or attachments.is there a way to get those things?
HiveSupport
Apr 20, 2025A: Thanks for reaching out and asking these thoughtful questions — really appreciate it!
1. Why We Didn’t Build a Random Inbox System (like Fluent Support)
You’re absolutely right — Fluent Support and others use a piping system that creates random email addresses (e.g., randomstring@piping.fluent.com) for forwarding. While that method is convenient, it comes with trade-offs, especially when it...
Share Hive Support
Verified purchaser
not so! you can have a branded alias support@company.com that forwards to incomingxyz@fluent.com for full branding. emails sent from WP also via branded SMTP.
if you get HTML working, one could also forward an alias to a service like pabbly to send webhooks to hive, but attachments may be a problem. might need custom code to store attachments WP side to not lose them after 48hr