Kindergarden
I have had so many issues. Posting was a gambling, whether it worked or not. This was their last answer:
"Thank you for reaching out, and I'm here to assist you. After reviewing your account, I noticed that some of your posts are experiencing failures. These failures are occurring due to the high load on the platforms API during peak posting times.
To mitigate this issue, I recommend scheduling your posts for more "organic" times. Instead of scheduling posts on-the-hour or close to the hour, try scheduling them at slightly different times, such as 18:13 instead of 18:00. This will help distribute the load more evenly and improve the chances of successful post publishing."
My first thought was, they are kidding, but no, they are not.
Isabel_HopperHQ
Dec 3, 2024Hi there,
Thank you for your candid feedback, and I'm truly sorry to hear about the frustration you’ve experienced. This is not the kind of impression we want anyone to have of Hopper HQ.
The advice about avoiding peak posting times was intended to help optimize posting success, as high API loads can sometimes affect post delivery across platforms, especially during peak usage hours (Thanksgiving and Black Friday). However, I understand how this might have come across as dismissive of your concerns. Please know we are continually working to improve the reliability of our scheduling system, regardless of external factors like API loads.
Your feedback is invaluable in helping us improve, and we hope to turn your experience around.
Best,
Isabel
Hopper HQ Customer Success