I was excited to try this software out. I added a video from my YouTube channel and it did a pretty good job at extracting info and summarizing. I then tried a video that wasn't mine and it wouldn't add to my library. I emailed customer support and it took them 2 days to respond. They had a question about my account, which I answered, but I haven't heard back regarding my initial question and it's been another 2 days. If I don't hear back from them this week, I'll be returning the software.