As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.
I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.
Also what is the turnaround time on customer support requests?
A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.
I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.
If you want to know what the actual customer support...
The defensiveness is the issue. That's not needed. And you are doing it here too. You have to remove that to offer good support. Customers don't want to feel attacked. Potential customers will avoid you too and not purchase. You must be able to put yourself in the customer's mind, and get out of your own ego. This is absolutely a reflection of the culture you are creating. Be humble and learn.
At least give the software a try! Don’t be one of those people who judges a book by its cover. Every single software by Ivy Mayhem is EXCEPTIONAL. Honestly, I wouldn’t mind if all the other software I’ve purchased over the years were as good as this one… they could treat me 20x "worse" than Andreas does, and I still wouldn’t care!
A: Hi there, while the website and backend will remain in English and German, you can translate / change any text that is visible to your users. You can find that option in the "Branding" settings.
It would be nice to somehow connect your different platforms and their functionality. So that they not only create independent tools, but also can work together in some clever way. This would encourage even more purchases of new tools.
Q: Can we stack codes to add more workspaces to our accounts?
Current each code provides for three workspaces. How can we increase this number? Can we buy more codes, stack it to add more workspaces? Or can we buy more from inprivy website itself?
A: Hi there, we don't support code stacking. If you need additional workspaces, you can simply purchase them via a one-time payment. Log-in and when creating a new workspace, you will see this: https://cloud.ivymayhem.io/nH712s03
Could you put the Workspace toggle menu in the left menu like Deftform. ❓ It would be nice to have a left menu instead of the top one. 🤔 I wasn't aware that I have more Workspaces
Q: Is customer service good?
As a prospective customer, I always check negative reviews first and my first impression was a Founder (andreas_ivymayhem) replying to a customer in a snarky way with very little respect. That is not a good customer service experience to have people talk down to customers instead of trying to come from a place of service, education and understanding.
I would like to know (from others) if all of their customer service comes across in this demeaning way or it was just this founder doing so? This is a huge part in my decision making when it comes to products.
Also what is the turnaround time on customer support requests?
Thank you!
andreas_ivymayhem
Mar 21, 2025A: I’m just a human being and dealing with 50+ tickets across multiple platforms and multiple channels on a daily basis isn’t an easy thing. And having to answer the same questions over and over again doesn’t really help.
I don’t think it’s fair to criticise my support based on 2 or 3 replies that may or may not sound adequate to some people.
If you want to know what the actual customer support...
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Verified purchaser
The defensiveness is the issue. That's not needed. And you are doing it here too. You have to remove that to offer good support. Customers don't want to feel attacked. Potential customers will avoid you too and not purchase. You must be able to put yourself in the customer's mind, and get out of your own ego. This is absolutely a reflection of the culture you are creating. Be humble and learn.
Verified purchaser
At least give the software a try! Don’t be one of those people who judges a book by its cover. Every single software by Ivy Mayhem is EXCEPTIONAL. Honestly, I wouldn’t mind if all the other software I’ve purchased over the years were as good as this one… they could treat me 20x "worse" than Andreas does, and I still wouldn’t care!
Verified purchaser
Every person has different sensitivity.
He can assign it to a woman.
Or run it through AI before sending it so it doesn't hurt anyone 🙂
Q: Questions
Really love the product i'm ready to buy but do you support french? Please let me know
andreas_ivymayhem
Mar 7, 2025A: Hi there, while the website and backend will remain in English and German, you can translate / change any text that is visible to your users. You can find that option in the "Branding" settings.
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Q: Does it include the API Access?
Hi! You say in one of the answers below that it is the Business Plan, and we would like to know if this InPrivy Appsumo LTD includes the API Access.
andreas_ivymayhem
Mar 4, 2025A: Hi there, yes, the LTD includes API access.
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Q: Maybe it could be combined with Deftform for secure file transfer❓
andreas_ivymayhem
Feb 28, 2025A: It's currently not planned to connect these tools. Maybe in a future version of our platforms.
Share InPrivy - Secure and Easy Sharing
Sounds great! I'm currently using Deftform and thinking about trying this out too
Verified purchaser
👍:)
Verified purchaser
It would be nice to somehow connect your different platforms and their functionality.
So that they not only create independent tools, but also can work together in some clever way.
This would encourage even more purchases of new tools.
Q: Can we stack codes to add more workspaces to our accounts?
Current each code provides for three workspaces. How can we increase this number?
Can we buy more codes, stack it to add more workspaces? Or can we buy more from inprivy website itself?
Let us know, thank you!
andreas_ivymayhem
Feb 18, 2025A: Hi there, we don't support code stacking. If you need additional workspaces, you can simply purchase them via a one-time payment. Log-in and when creating a new workspace, you will see this: https://cloud.ivymayhem.io/nH712s03
Share InPrivy - Secure and Easy Sharing
Verified purchaser
Could you put the Workspace toggle menu in the left menu like Deftform.
❓
It would be nice to have a left menu instead of the top one.
🤔
I wasn't aware that I have more Workspaces