InsertChat is a software that initially seemed to hold significant potential for enhancing customer interaction through virtual agents. However, my experience has been less than ideal due to several critical issues.

One major drawback is the lack of clarity regarding the use of credits and the BYOK (Bring Your Own Key) feature. These ambiguities not only create confusion but also make it difficult to assess the platform's value and scalability, especially for professional use.

The reliance on Discord for customer support is another major red flag. While Discord might be convenient for a small team, it’s inappropriate for a company aiming to present itself as a reliable software provider. This approach undermines the perception of professionalism, exposes users' issues publicly, and raises serious privacy concerns. It suggests a lack of robust infrastructure and experienced personnel behind the project.

Moreover, the overall management of InsertChat comes across as erratic and amateurish. The unpredictable handling of updates and support interactions makes it hard to trust this product for agency-level projects. Building client-facing solutions on a shaky foundation is simply not feasible.

Ultimately, I couldn’t justify continuing with the software and have requested a refund. While InsertChat might work for hobbyists or small-scale projects, it’s far from ready to meet the demands of serious businesses.