As other recent reviewers have mentioned, this product and company have been a massive disappointment. I was initially excited by the promise of quickly setting up a chatbot, but unfortunately, the product is plagued with critical issues. These range from severe hallucinations that jeopardize a company’s trust and reputation, to major UX problems that make the bot unusable on mobile devices. I’m left wondering if they’re testing anything at all.

Customer support has been both rude and unhelpful. With no proper documentation, basic features are poorly explained, forcing users through a steep learning curve and endless trial and error. I’ve spent hours testing my bot only to encounter new critical issues that move the goalposts even further.

I’ve also spent a lot of time documenting and reporting issues in their support Discord, which is confusing and a hassle to navigate.

Initially, I was hopeful, but in the end, I guess I have to face the facts and realize that I cannot rely on this product or company. I was so close to launching a bot for my client, but now I feel those hours were completely wasted, and I’ll likely need to switch to a more reliable solution. Hugely frustrating and disappointing.

InsertChat offers no apologies or accountability for the product’s failures or for losing customers, making it clear that user satisfaction is not a priority.