Dear Appsumo User,

Thank you for taking the time to share your experience — we're genuinely sorry to hear that things didn’t go as expected.

First and foremost, we sincerely apologize for the delay in our response. This is not the experience we aim to provide, and we understand how frustrating it can be to feel unheard — especially when you're proactively trying to get support. A few unforeseen internal issues during that time impacted our response times, and we’re actively working to fix this and scale our support operations to prevent similar delays in the future.

Regarding the message you received after the refund — it was automatically sent to users who had returned their codes, simply to let them know they could still access the platform if they wished to continue. It wasn’t meant to pressure or dismiss your concerns, and we regret if it came across that way.

We truly appreciate your initial intent to support us by purchasing the higher tier — that kind of belief means a lot to a growing team. We’re currently revamping our documentation, improving our onboarding experience, and reinforcing our support process to ensure that new users feel well-guided from the start.

If you ever consider giving Insighto another, try, we’d be more than happy to provide you with personalized support to ensure a smoother experience.

Wishing you all the best,
Insighto.ai