Jamy Questions

Showing 1 - 20 of 127 questions

Q: Need for therapists

Hi there, LOVE this and have been looking for something lifetime vs monthly.
1. I have a lot of therapists (solo practices) as clients and they need this tool badly. I have so many that would buy it if it had custom templates included in the lowest tier.
2. Is it HIPAA compliant?
3. Or, could I buy a higher tier and have my clients use it as users but not see each others items/things? Or is it all one account? I'd really need it whitelabeled or at least separated for this to work as an option.

115716965418237552458PLUSMay 31, 2025
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Founder Team
Yusef_Jamy

Yusef_Jamy

Jun 1, 2025

A: Yes, they could use it as users and not see each others content. Just make sure your invite them as USER users instead of OWNER users.

Tier 4 and 5 include both custol templates and white label

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Q: How to successfully create the report by uploading mp4 files if the meeting doesn't exist in the calendar?

I am not using Google Meet or Zoom.

My online conferencing software is GoBrunch.

Today, I tried uploading the video meeting to Jamy, but it didn't work!!
Nothing happened! Nothing really???

I noticed a “!” in the system, which leads me to believe there are some issues to address.

I would like to know if you recently implemented the requirement that a meeting must satisfy the following criteria to be processed: 1. It must exist in the calendar connected to Jamy. 2. It needs to have a valid meeting link. 3. It should include at least two participants.

If this is indeed the case, how can I utilize the Upload Video feature?

What steps should I follow to have Jamy process the video upload?

Best regards,

PramPrapaiPLUSMay 30, 2025
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Founder Team
Yusef_Jamy

Yusef_Jamy

May 30, 2025

A: None of those requirements apply when uploadong a file. Please raise a ticket through intercom so you can share meeting name and we can review.

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Q: ¿How many minutes is able to record the app? What about when a meeeting takes 4 hours?

108473428423026403564May 27, 2025
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Q: In-person meetings?

Can I upload a recording so I can get meeting summaries from in-person meetings? For example, if I'm the secretary of a club?

KathePLUSMay 27, 2025
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Founder Team
Yusef_Jamy

Yusef_Jamy

May 27, 2025

A: Yes, you can upload unlimited recordings

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Q: Is there a way to add Jamy into a meeting after it has started?

I had a situation where Jamy and myself joined a meeting, but I had to exit and rejoin the meeting due to some internet/audio issues. When I came back in my Jamy wasn't in the meeting anymore. Wondering if there's a way to manually add the assistant.

aziz85PLUSMay 27, 2025
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Founder Team
Yusef_Jamy

Yusef_Jamy

May 27, 2025

A: Hello. Yes, you can go to the Calendar section and use the Create Meeting button to add the meeting url. Jamy will join in a couple of minutes

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