A: Hi Matt,
Thank you for your thoughtful questions!
Below you’ll find answers to each of your points.

1. GDPR and Japan’s APPI
As we are based in Japan, our privacy framework is built on Japan’s Act on the Protection of Personal Information (APPI), which we continually align with GDPR requirements wherever they apply. This includes the mandates for breach notification and appointment of DPO. You can read our full policy here: https://kotae.ai/privacy.

2. Integrations Roadmap
Integrations drive our platform’s value, but given the rapid pace of AI, we don’t publish a fixed, long-term roadmap. Here’s what’s on deck around integration right now:
2.1 API Key Management (ETA to release next week) --> Connect flexibly to any database or backend system
2.2 Agentic POC --> Rather than “add one channel at a time,” we’re building proof-of-concept tools that let you craft your notification via Instagram, WhatsApp (and beyond) connections programmatically. This will be part of Enterprise plan.

3. Human Handoff & Alerts
We offer Human Collaboration Escalation so that when the bot can’t resolve a query visitors can leave message to connect with a human (with file-attachment support). All leads and escalations appear in your dashboard. As for the alert system:
3.1 Today: Alerts are sent via email. In case of Enterprise plan (see 2.2) you can plug in Slack, WhatsApp, Instagram, etc. via our integrations layer on Agentic POC. With that you’ll be able to route those notifications wherever you like.
3.2 Next: Alerts are sent to mobile app (see question 4.1 and 4.2)

4. Mobile App for On-the-Go
I agree instant alerts on your phone are critical. A mobile app is in our backlog.
4.1 With Agentic (see 2.2) integration layer on Enterprise plan, you can hook your escalation alerts into any channels that already has a mobile client and get push-style notifications via those existing apps
4.2 Without Enterprise plan, we will build an MVP of Kotae as Progressive Web App with notification system

Please note on Tier inclusion of updates:
• Lifetime-Deal Packages include core updates and selected new features, ensuring long-term value
• Kotae Monthly or Yearly Subscription Plans enjoy full access to all new releases and add-ons as soon as they launch.
If channel integrations and human handover are mission-critical for you, the Kotae Subscription Plan ensures immediate access to each launch as we release them.

I hope this helps. If you need any further details whether it’s around capability or compliance, please reach out here or for our support at kotae-support@kotae.ai

Best,
Nicha