I've the following questions -

1. Escalations are not working properly. How to escalate correctly? I want the customers to fill in the information like Name, Email, Website URL, Phone and details before starting the chat. It's not happening for now.

2. I am unable to train from 2 websites. When I add another website, the page count becomes zero.
Here's the screenshot before adding my 2nd website - https://prnt.sc/DjjqaMT2ns2i
Here's the screenshot after adding my 2nd website - https://prnt.sc/9dqHe7KERfY0

3. I want to change the support email, which is currently disabled.
Here's the screenshot - https://prnt.sc/JKSAhYdxKqOE

Please email me at suraj@makkpress.com asap.