Q: Credits not resetting
I bought Tier 3, which has 30,000 credits per month.
I last used Labrika to do a scan in June. It used 127 credits. Yet my account says I only have 28,873 credits.
That would mean:-
1. I only had 29,000 credits (not 30,000), and
2. They are not resetting at the end of the month.
Can you help me figure out what is going on?
Thanks!
Labrika
Jan 5, 2025A: Hello!
Thank you for reaching out and for sharing your concern. Unfortunately, this is not our technical support channel, so I’m unable to directly access your account details to investigate further.
To get the best assistance, please contact our technical support team through your Labrika account. You can find the support form by clicking the support icon located in the upper-right corner of the account menu.
Our support team is available 7 days a week and will be happy to help resolve your issue. Thank you for your understanding, and we’re confident our team will have this resolved quickly.
Best regards,
Joe, Labrika Team