Unable to Connect Existing Channel, give 500 error with black screen
I dont find any documenttaion to connect existing whatsapp business account number, when I click to connect existing channel and entered id, it gives 500 error with black screen

istiakahmad
Apr 22, 2025Hey! Thanks for your feedback â let me help clarify a few things.
WhatsApp runs on three different systems:
WhatsApp App
WhatsApp Business App
WhatsApp Cloud API
Our platform supports the WhatsApp Cloud API, which is a different setup. That means you canât use a number thatâs already connected to the WhatsApp Business App â Meta doesnât allow one number to be used across multiple systems at the same time.
In some regions, Meta is testing limited access for Business App users, but itâs still in beta and not fully stable.
We totally understand how this can be confusing, and weâre here to help. Thousands of businesses use Lancepilot daily, and weâre committed to making your experience smooth. Feel free to reach out to us anytime â weâd be happy to guide you through it! đ