Lancepilot

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Posted: Apr 20, 2025

Unable to Connect Existing Channel, give 500 error with black screen

I dont find any documenttaion to connect existing whatsapp business account number, when I click to connect existing channel and entered id, it gives 500 error with black screen

Founder Team
istiakahmad

istiakahmad

Apr 22, 2025

Hey! Thanks for your feedback — let me help clarify a few things.

WhatsApp runs on three different systems:

WhatsApp App

WhatsApp Business App

WhatsApp Cloud API

Our platform supports the WhatsApp Cloud API, which is a different setup. That means you can’t use a number that’s already connected to the WhatsApp Business App — Meta doesn’t allow one number to be used across multiple systems at the same time.

In some regions, Meta is testing limited access for Business App users, but it’s still in beta and not fully stable.

We totally understand how this can be confusing, and we’re here to help. Thousands of businesses use Lancepilot daily, and we’re committed to making your experience smooth. Feel free to reach out to us anytime — we’d be happy to guide you through it! 🙌

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