Q: Issues on Apple Devices and Safari
Hi team,
I can read from a review, someone is saying the platform doesn't deliver well on safari and other apple devices and it has glitches, Can you comment on that.
If yes what are those issues and are they resolved yet
Pranaya_Lively
Apr 29, 2025A: Hey,
Yes, a few issues were identified wrt to the video player screen sizes on platforms like Safari and other apple devices, and it is now resolved. Here is the dummy site, pls open this on Safari and check:-
https://shop-lively-8057.myshopify.com
SAAS_ReviewsPLUS
Verified purchaser
I am on android, just scrolling through the 3d card section causes it to open. I see this as a glitch, I mean I just want to scroll over that section without opening it, However it is still opening.
Pranaya_LivelyPLUSIg you are confused with pop-up forms. Anyway, pls share the screen recording on support@lively.li
SAAS_ReviewsPLUSVerified purchaser
There is no confusion with popup forms, in mobile if you place you finger in a 3d card to scroll up the page it opens up. The 3D card open up when it is tapped or clicked, for scrolling on mobile we need to tap and then scroll. if you scroll the page without placing any finger on the 3d card setup it scroll perfectly. Can you please check and suggest if what I am saying is true
Pranaya_LivelyPLUSThanks for letting us know - this is now resolved.