4.0
Taco ratings
The Local Rank Tracker is highly regarded for its comprehensive features, attentive customer support, and cost-effectiveness. While a few users have encountered minor technical issues and occasional delays in support, the tool's 4.0 rating and 60-day money-back guarantee make it a dependable choice for anyone seeking a trustworthy local SEO solution.
AI-powered summary of customer reviews
Verified purchaser
Works great and support was very responsive.
This software has been very helpful for our business.
Not sure about the last few reviews that complained about poor support. I ran into an issue with having to log into my Google account endlessly. I emailed support in the afternoon and they resolved it within a couple hours (I'm also on Vietnam timezone).
PawelBurda
Feb 21, 2025Thank you so much for the kind review! š
We're glad to hear that our support was helpful and that the software is benefiting your business. We truly appreciate your trust, and we're happy we could assist!
If you have any questions in the future, feel free to reach out.
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Verified purchaser
Bit buggy whether the data dislpays or not and limited support response
been waiting on customer service response for a while, very inconsistent when I can rely on this to deliver results for clients.
Mateusz_RatingCaptain
Feb 18, 2025Hi there! Could you please forward your issue to mateusz@ratingcaptain.com? Thanks!
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Verified purchaser
Full of bugs, not ready, almost no updates
Full of bugs, not ready, almost no updates, I canāt recommend this SaaS.
[edit to reply to Pawel] :
ā¢ No, I cannot let you say that the application is regularly updated. There were no updates between late October 2024 and February 2025, which means more than 3 months without any updates! Moreover, the February updates are what I would call minor cosmetic fixes.
ā¢ "We respond to support requests within a maximum of one day and resolve them promptly." ā No, that's also false. Me and some friends have already submitted support tickets and waited 4 to 5 days for a response, only to be told most of the time that the issue would be resolved in an update. A friend of mine refunded his Tier 5 because of your inaction.
I have no doubts, I'm simply observing what you do and don't do over the past 4 months. I believe this is a long enough period to express a rather solid opinion.
PawelBurda
Feb 19, 2025Thank you for your feedback. However, we strongly disagree with your opinion as it doesnāt reflect the efforts we put into the platform. Updates are being made regularly, and our Q1-Q2 roadmap for features is publicly available.
We respond to support requests within a maximum of one day and resolve them promptly. Just recently, we even sent out an update in two versions about new features.
This...
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Verified purchaser
Excellent Tool for 360 Degree View of GMB
The tool is great for a 360-degree control of our local Pack. The ability to draw the "area" of the tracking grid is a distinguishing factor compared to the competition, which is usually limited to predefined range values (1km, 5km, 10km). Just this alone justified the purchase.
Additionally, it has a series of graphs with information extracted from the Google API, which are much better in terms of interface and user experience in this product. The reports are also interesting.
I don't use it to make posts on the GMB timeline, as I already have other tools for that. In this aspect, it seems to be the weak point, but I believe it will be improved. Although the LLM can write well and in the desired tone, it lacks the ability to generate images with AI, as it is limited to uploading our own creations.
I am still exploring, but for now, I highly recommend this app. It is definitely a tool to keep in my set of applications.
PawelBurda
Feb 19, 2025Thank you for your detailed and positive review! š We're glad to hear that the tool is helping you manage your local pack with a unique and flexible approach. šš We appreciate your feedback about the timeline posting and AI-generated imagesāitās something weāre actively working to improve. š
If you have any further suggestions or questions as you explore the tool, donāt hesitate to reach out....
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Verified purchaser
Very good but there is room for improvement
Great features, nice user interface, good communication, good helpdesk. I miss a feature with a dashboard showing the ranking graph evolution for all keywords grouped by business.
PawelBurda
Feb 11, 2025Thank you for your thoughtful review! We appreciate your positive feedback regarding the features, user interface, communication, and helpdesk. Itās great to hear that these aspects are meeting your expectations.
We also value your suggestion about adding a feature for a dashboard to display the ranking graph evolution for all keywords grouped by business. We completely agree that this would be a...
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