Setting up Rating Captain Local was seamless and intuitive—no need to contact support. An older Google Business listing was recognized immediately, while a newer one was added automatically after a short delay. The optimization suggestions for the listing were particularly helpful. Reviews appeared promptly, with notifications for new star ratings. Responses could be generated directly in the tool in the review’s language, with well-crafted wording, and sent immediately, making the process efficient. Account changes were reliably and instantly communicated via email, allowing direct acceptance or rejection—for instance, if pranksters attempted to submit false information—providing control and security. It’s also noteworthy that a separate request of mine, not part of the deal, was at least considered as a possible option. This flexibility and openness are not to be taken for granted. Overall, the tool offers a solid way to monitor and manage your Google presence—an important aspect, as many customers discover businesses through Google.