Issues with the Custom Domain
The section to add a Custom Domain is not working. We added one, but it doesn’t reflect. We’ve sent messages to support, but they haven’t responded. There is no documentation that clearly explains the process, and the instructions provided by the platform don’t result in any visible changes.
PawelBurda
May 27, 2025Thank you for your feedback — and I'm really sorry to hear about the trouble you’ve had with the custom domain setup.
Just to clarify, we respond to all support messages within one business day, and I’ve double-checked but didn’t find any ticket from your email address in our system.
To ensure we can help you immediately, please resend your message directly to support@ratingcaptain.com — ideally including a screenshot of your current domain settings and the email linked to your account. We’ll jump on it right away and make sure everything gets resolved.
Apologies again for the inconvenience — and thank you for your patience!