"First, the support is the worst I have ever encountered. The live chat agents on the website had no idea about the product, even with simple questions. I had to search through the product page and tool myself to figure things out. Although they assured me they'd follow up by email with the information, they never did.

The browser does not save any data or logins, so my employees have to log back in repeatedly. It has a poor interface, and many functions do not work as intended. This is not a Chromium-based browser like many competitors offer.

The licensing system is confusing. Each of my employees must download the software, and it sends an activation link that works only about half the time. There’s a limit of 10 licenses, yet I have no idea which license I’m using, nor is there any way to deactivate old licenses, as I can’t view them in a centralized place. They should store this information in the cloud, like many of the better tools.

The tool’s simplicity isn’t inherently bad, but I wish it worked better. There’s also confusion around exporting profiles. When you bulk export, it includes proxy and other information, but it cannot be imported in bulk even within the same platform. You must manually export each profile and then arrange and transfer them to another person or computer.

If this browser were Chromium-based, bug-free, and had a more functional licensing system, I’d probably like it. However, these issues seem unlikely to be fixed, as other users have highlighted similar concerns. If your work is important, I wouldn’t recommend this tool. Consider looking for a better alternative.