I really like your software and was wondering if you plan to offer a straight ticket creation feature or plan to expand more into this area. It would be interesting to use your software as a centralized ticketing system, allowing received emails to be forwarded into it and potentially generating responses from within it, either via Ai or manually.
Yeah, we do have plans to make the ticketing system more comprehensive. It actually works like a centralized ticketing system, where you can see all the conversations between your shoppers and the AI agent, hand over chats from AI, and receive email notifications when needed. Instead of relying on support emails, I’m considering having a centralized support system within the...
Thank you for the fast reply. That’s great to hear! Does this mean I would be able to send received emails to the ticket system via forwarding or connect an email inbox to it directly? Would your system, in this case, also be able to automatically reply to those tickets, potentially sending a response via a connected email?
In our current architecture, you cannot link your emails to send support responses via email. However, if your customers offline after they submit a ticket and you take over the ticket, we will show "Customer is offline badge", so when you respond to your customers via our live chat panel, we notify your customers with an email with the given response.
You can watch this walkthrough to see how our system works: https://www.loom.com/share/ffa2d6557af4420d8aebcd13eff18854?sid=f419f876-be47-40ee-a897-6d1a33ad77df
Q: Customize the Buttons?
In the video that you sent (great video thanks!), I noticed that the AI Chat had a bunch of bubbles on the customer-facing side ("I have a question about an order", "I have a billing issue", "I need tech support", etc... Can I customize those bubbles? I want to add a bubble that says "I want to speak to a live agent". As soon as the bubble is clicked, I want the AI to know to transfer the customer to a Live Agent.
Can I create a bubble like that?
If so, I want to bubble to always be visible throughout the chat, so the customer can click it whenever they feel like AI isn't helping. Is that possible?
A: You currently can't customize the buttons, these are generated in real time by AI. However, we also think about showing preferable options to educate user, Like "I have a product questions" etc.
Actually customers can always interrupt the chat by typing "bring human" or "live chat". That's why we put "Ask human if needed" text to our main conversation starter.
Q: What LLM does LookFor use & Can I use my own key?
I want to know what LLM LookFor currently uses for the AI? If I wanted to use a different LLM, are there others available? Can I use my own Key if I run out of the monthly messages?
A: We use highest quality of OpenAI API, you won't have access to add your own key. If you run out of the monthly messages, you can buy additional AppSumo codes to upgrade your account, if those also hit the limits, you may have an option to buy additional add-on messages or ask us to make a new deal.
Q: only for for Shopify store ,right?
only for for Shopify store ,right?
and what ai model using for chatbot?
Share lookfor
Q: Ticketing System
I really like your software and was wondering if you plan to offer a straight ticket creation feature or plan to expand more into this area. It would be interesting to use your software as a centralized ticketing system, allowing received emails to be forwarded into it and potentially generating responses from within it, either via Ai or manually.
Do you have any feedback on this?
Ebrar_lookfor
Jan 31, 2025A: Hey, thanks!
Yeah, we do have plans to make the ticketing system more comprehensive. It actually works like a centralized ticketing system, where you can see all the conversations between your shoppers and the AI agent, hand over chats from AI, and receive email notifications when needed. Instead of relying on support emails, I’m considering having a centralized support system within the...
Share lookfor
Thank you for the fast reply. That’s great to hear! Does this mean I would be able to send received emails to the ticket system via forwarding or connect an email inbox to it directly? Would your system, in this case, also be able to automatically reply to those tickets, potentially sending a response via a connected email?
In our current architecture, you cannot link your emails to send support responses via email. However, if your customers offline after they submit a ticket and you take over the ticket, we will show "Customer is offline badge", so when you respond to your customers via our live chat panel, we notify your customers with an email with the given response.
You can watch this walkthrough to see how our system works:
https://www.loom.com/share/ffa2d6557af4420d8aebcd13eff18854?sid=f419f876-be47-40ee-a897-6d1a33ad77df
Q: Customize the Buttons?
In the video that you sent (great video thanks!), I noticed that the AI Chat had a bunch of bubbles on the customer-facing side ("I have a question about an order", "I have a billing issue", "I need tech support", etc...
Can I customize those bubbles?
I want to add a bubble that says "I want to speak to a live agent".
As soon as the bubble is clicked, I want the AI to know to transfer the customer to a Live Agent.
Can I create a bubble like that?
If so, I want to bubble to always be visible throughout the chat, so the customer can click it whenever they feel like AI isn't helping. Is that possible?
Ebrar_lookfor
Jan 28, 2025A: You currently can't customize the buttons, these are generated in real time by AI. However, we also think about showing preferable options to educate user, Like "I have a product questions" etc.
Actually customers can always interrupt the chat by typing "bring human" or "live chat". That's why we put "Ask human if needed" text to our main conversation starter.
Share lookfor
Q: Team Members?
I have a team of 3 CX reps, can each of them have their own login & their own profile to LookFor?
Ebrar_lookfor
Jan 28, 2025A: Yes they can log-in to our dashboard from their Shopify account, when they login it we automatically create a profile for them.
Share lookfor
Q: What LLM does LookFor use & Can I use my own key?
I want to know what LLM LookFor currently uses for the AI?
If I wanted to use a different LLM, are there others available?
Can I use my own Key if I run out of the monthly messages?
Ebrar_lookfor
Jan 28, 2025A: We use highest quality of OpenAI API, you won't have access to add your own key. If you run out of the monthly messages, you can buy additional AppSumo codes to upgrade your account, if those also hit the limits, you may have an option to buy additional add-on messages or ask us to make a new deal.
Share lookfor