Q: Ticketing System
I really like your software and was wondering if you plan to offer a straight ticket creation feature or plan to expand more into this area. It would be interesting to use your software as a centralized ticketing system, allowing received emails to be forwarded into it and potentially generating responses from within it, either via Ai or manually.
Do you have any feedback on this?
Ebrar_lookfor
Jan 31, 2025A: Hey, thanks!
Yeah, we do have plans to make the ticketing system more comprehensive. It actually works like a centralized ticketing system, where you can see all the conversations between your shoppers and the AI agent, hand over chats from AI, and receive email notifications when needed. Instead of relying on support emails, I’m considering having a centralized support system within the store's boundaries. Your users could also access any chat from different browsers using the same login ID.
moritz72PLUSThank you for the fast reply. That’s great to hear! Does this mean I would be able to send received emails to the ticket system via forwarding or connect an email inbox to it directly? Would your system, in this case, also be able to automatically reply to those tickets, potentially sending a response via a connected email?
In our current architecture, you cannot link your emails to send support responses via email. However, if your customers offline after they submit a ticket and you take over the ticket, we will show "Customer is offline badge", so when you respond to your customers via our live chat panel, we notify your customers with an email with the given response.
You can watch this walkthrough to see how our system works:
https://www.loom.com/share/ffa2d6557af4420d8aebcd13eff18854?sid=f419f876-be47-40ee-a897-6d1a33ad77df