A: Hi Joaneu 👋 ,

I apologize, your message got lost in the pagination, that’s my mistake. Indeed, I always make sure to respond to all messages, as you can see in this discussion, but this one slipped through by mistake.

Let me try to explain the differences between the three plans in a different way than what's shown in the product sheet table.

I'll try to be concise and clear.

👉 With the Tier 1 plan, you can create 1 text chatbot, 1 videobot, and 1 AI chatbot with a knowledge base. This AI chatbot allows up to 4 files of 20MB each. You also get 250 AI conversations included per month.

👉 With the Tier 2 plan, in general, you get more conversations (250 to 750), it's whitelabel, and you have more creation possibilities.

👉 The switch to Tier 3 represents a real change. You get twice as many conversations (the 1500 limit is very large), you can add as many videos as you like per videobot, you can create more AI chatbots with knowledge bases, and each chatbot can store up to 20 files of 100MB (again, a very large limit). Plus, you unlock all the blocks in the Scenario Builder and access all personalization features.

If you're an agency, I would recommend Tier 3 without hesitation ✅. It offers more flexibility, and the Scenario Builder opens up all possibilities. If you just need a simple chatbot, and the personalization features aren't very important to you, then Tier 2 would be a great option.

I hope I've addressed your question about the different plans in a different way. However, if you have any further questions, feel free to ask, either through the support form or here, as I’ll keep an eye out to respond to your queries.

Talk to you soon ✨