So much promise, but a disappointment so far
I'm having the same SMTP issues described by other users here. I have Namecheap hosting (cPanel email via addon domains) which is successfully connected to Apollo.io, Instantly.ai, SalesBlink, Around Deal, and SalesProphet. I've been running campaigns on all five platforms w/o problems, but apparently "Namecheap is the problem" according to Mailead. Namecheap identified the problem, which I relayed to Mailead ... but, Mailead kept saying Namecheap was the problem. Mailead claimed to reproduce my setup on Namecheap and sent emails w/o problems. I never told them what my exact setup was at the time, and they never showed me proof that they sent campaigns. Hopefully they can get their act together soon b/c the platform looks like it could have promise. So far, it's a big waste of money
Mailead
Apr 10, 2025Hey!
Thanks for your feedback - we understand your frustration.
Our team has been in close contact with you and did everything we could to help, even setting up a Namecheap test environment on our end. While we didn’t have your exact setup, we still managed to reproduce a similar flow and send successfully.
As we've noted both in-app and in our community, SMTP connections - especially with providers like Namecheap - are often unstable, which is why we don’t recommend them for reliable cold outreach.
That said, we’re not ignoring the issue. We’ve launched a focused 6-8 week sprint to improve connection stability, deliverability, DNS setup, and more. We’ve also posted detailed updates in the community about what we’re fixing and when.
We appreciate you being an early user, and we’re working hard to make Mailead the stable, high-performing platform you expected.
Thanks,
Mailead Team