Q: Recent Issues with New Workspace Invites Being Asked to Subscribe
Hi - Brandy has been an amazing tool for me and inviting my clients to a workspace just for them. However, recently I have had a few not so good experiences inviting new clients to newly created workspaces which is asking them to choose a subscription. Can you look at fixing this issue? The deal here includes unlimited workspaces so the onboarding should be smooth for anyone coming in to our Pro equivalent plans with no workspace limits. Thanks!
brandyhq.com
Feb 4, 2025A: Thank you for your kind words about Brandy and for letting us know about the issue you're facing with inviting new clients to workspaces. I understand this has impacted your experience, and we’re committed to resolving it.
Our team is looking into this problem to ensure smooth onboarding without subscription prompts, as your deal includes unlimited workspaces. We will follow up with more information and assistance via email shortly.
Thank you for your patience, and please feel free to reach out if you have any further questions or concerns.