Terrible Support
I have no option but to vent my spleen here.
After not showing up for a scheduled call, I had to use this Appsumo medium to get the attention of the team. And after being directed to send an email, it took 3 days to get a response. Now, I am still waiting for a response to my second, third, and fourth mails after 7 days.
Sadly, Appsumo declined posting my question and have been an accomplice in this rip off
The problem I am having is that the weighted % does not work for Team/Company OKRs (they just do not add up no matter what you do) and all efforts to reach the team have fallen on deaf ears.
I also wanted guidance with linking personal OKRs to team OKRs since the system only provides an option for linking personal OKRs to company objectives.
The sad thing is, I led my team to settle on this tool and all these difficulties came up in the middle of our strategic planning session. Sadly, we are not able to proceed and have been left in the middle of the sea. 2025 has started and we haven't been able to set our OKRs
This experience has been more terrible than I expected.
For anyone looking to use their OKR feature to the core, my advise is that please stay away!
Dirks_FlowyTeam
Jan 13, 2025Thank you for taking the time to share your concerns and provide detailed feedback about your experience. I sincerely apologize for the delay in responding and the inconvenience it has caused during such a critical time for your team.
Regarding your queries, we have contacted you via email, and the delay may have been due to the holiday period and the need to confirm specific details with our technical team to provide you with accurate solutions.
We are committed to addressing your concerns and ensuring the platform meets your expectations. I truly appreciate your patience as we work through these issues and regret any disruption this has caused to your strategic planning.