Q: Have you stopped with customer support?
I'm have issues with my videos, I'm getting constant error messages (and customer complaints that the videos are not playing). Support (sent via website) has not answered.
I had to stop using killerplayer.
Junaid_Khalifa
Feb 25, 2025A: No, we are constantly providing support to our customers. I apologize if you didn't get any response from our support. BTW all the issues have been resolved and KillerPlayer is working smoothly without any issues.
NicoleHPLUS
Verified purchaser
Having issues as well. Looks like they updated to a new version, but I can't seem to get that one to work. So now all my old videos have an error and say to refresh the browser. Sad, because it used to work so well.
All issues have been resolved. Please check and provide feedback. Thanks
Sequoia_SurRylSocialVerified purchaser
They have a FB group for users. Seems like the team has gone MIA and hasn't been responsive for months so it's not just us. Quite unfortunate. I truly need it for a current project smh.
Rapha22615PLUSthat makes sense as to why they are not answering, I just going to ask for my money back.
Hi, I apologize for the inconvenience. We have made a lot of improvements and fix all of the issues. Please try KillerPlayer now and provide your valuable feedback. Thanks
Sorry for the inconvenience. All issues have been fixed now. Please try now