Do not record properly and Skipping frames
Hi,
We have purchased this in 2023 but it is not working properly when needed.
- It is skipping frames in the video at many places
- While saving it hangs mostly when long videos
- Generally this issue happens with Quick record
could you please provide support for this issue
atatomir
May 27, 2025Hello! We are sorry to hear about your problems and will try to fix them as soon as possible. Given that you bought ScreenToVideo in 2023, it might be possible that you are running an outdated version. Please download the latest release from our website: https://screentovideo.com/download/
If that does not solve your problem, please send us your project & exported video as well as a screenshot of your export options at support@screentovideo.com and we will take it from there. Thank you for your understanding.