Q: Bought LTD, but account now says subscription expired?!
I bought and activated my LTD code... but just got a notification that my subscription expired? What's going on?
Andriy_Trackabi
Feb 8, 2025A: Please contact our support team and send them the AppSumo code you purchased. It probably wasn't correctly redeemed.
seb2022PLUS
Verified purchaser
I have exactly the same problem as you since today.
Please also send your AppSumo code to our support team to redeem it. It's not a bug; it's just that your trial account has expired.
seb2022PLUSVerified purchaser
1/3:
Thanks for your quick response to this situation. However, you mentioned that this is not a bug, though all evidence suggests otherwise. Here's why: Even when following AppSumo's redemption instructions (entering code in the dedicated form, completing the registration, etc.), several users ended up with accounts treated as limited trials instead of LTD.
seb2022PLUSVerified purchaser
2/3:
This indicates that there was an issue at some point in the process, either in recognizing the codes or linking them to the created accounts. This isn't due to any user error but rather a malfunction that could be addressed to prevent similar problems for others in the future.
seb2022PLUSVerified purchaser
3/3:
Thank you again for your efforts and resolution. I truly appreciate your app (I currently use it only for my own purposes), and I still need to explore it further to master it better. Wishing you all the best as you continue to improve it and provide the best experience for your users.