UPDATE: Be aware with Marky being back, I decided to upgrade to agency Tier 3 and am testing it out today. Here's something you need to know shared by customer support. If a client forgets their password, the client password reset email goes to the agency email address every time they need to reset as confirmed by CS "Yes, that's is correct, so client should let you know if they need to reset their password so you can check it in your email. Again this is to prevent clients getting emails from Marky." There needs to be another work around. this is unmanageable for any agency.

UPDATE: Interestingly, when I logged into my account, my client invite feature was removed, which had been there in my AppSumo tier, but instead of hearing anything. They quietly removed it.

It’s highly unethical to offer a “client invite” feature in tiers below 3—when in reality, what follows is a completely different and misleading experience.

While the client invite feature allows you to input a client’s email, the outcome is far from what any user would reasonably expect. I tested it myself before sending anything to a real client and was surprised to find that the system sends a Marky-branded promotional email—not a login link or collaboration invite.

Clients aren’t added to a workspace or given any access to view or approve content. Instead, they’re pushed to create their own Marky account, effectively turning what should be a client collaboration feature into a marketing funnel for Marky.

What’s especially frustrating is that nowhere on the AppSumo listing does it clearly state this critical limitation. There’s no indication that you can’t actually serve clients, or that using the invite function will result in your clients receiving an unsolicited promotional message. This undermines client trust and damages the credibility of anyone expecting to be inviting a client to collaborate.

This needs to be addressed with transparent communication to reflect what users are actually getting at each tier. To make matters worse, I reached out to support after realizing that the “client invite” feature was just sending Marky-branded promotional emails. I was open to upgrading so that the client invite feature was truly client collaboration not marketing spam. However, I was told the only way to get that feature was by signing up through their website at agency pricing—as if I were a brand-new customer.

There was no reasonable unlock or remedy as an AppSumo, customer. Despite already investing in the platform. No recognition of that investment, no loyalty path—just treated as a brand-new customer rather than a paying customer. It’s disappointing. I’m open to updating this review if the company can find a fair path forward for loyal AppSumo customers. But as it stands—buyer beware: in Tiers 1 and 2, the "client invite" feature doesn’t serve you and your hard-earned clients; it converts them into Marky customers.