Randomly starts taking up too much memory
The service looks good but I had issues with it. I run very a very lean VPS so it might be limited to my use case. It would work fine for a few days but then it would start taking up too much Memory sending me an alert, then it would be resolved and an hour later again too much memory. I sent a support ticket and waited 5 days and then another but no support response. I uninstalled the software because it was causing more issues than helping me stay alert to potential issues.
I still haven't been contacted by email from anyone at your organisation and I resent a reply to the ticket. These supposed support comments seem empty to me but we'll see within the next week If I receive a response from anyone.
Burak_MonSpark
Feb 28, 2025Hi,
We appreciate your feedback and are sorry to hear about your experience. Our monitoring agent is designed to be lightweight, so unexpected memory spikes shouldn’t happen. We’d love to investigate this further and find a solution for you. Also, we sincerely apologize for the delay in support—we strive to respond as quickly as possible, and we’ll be looking into what happened with your ticket. If you're open to giving it another try, we’d be happy to assist you directly to resolve the issue.