They are lying - and not supporting my support request (I even wanted to buy more codes)
I can not believe that they refuse to answer my support request. Makes no sense!
This is the worst customer experience in 5 years!
The issue:
I had a support question - and also clearly wrote that once they answer this question, I intent to buy one more code (or more) to try out the AI sentiment analysis.
I reached out to them via different email addresses, as I _never_ ever got a human answer from Mystrika. Not even once. One email provider I used was the largest German email provider, the second one was my 5 year long existing gmail account.
As I never received any meaningful help/ answer from Mystrika/ their parent company LLC - I started to write my complaints in the support forum here on Appsumo.
Here - they did not only continue to NOT help, but also I caught them lying:
I wrote, among other messages, here on AppSumo:
"Mainly send you emails. There were never helpful replies to my support emails:
Can you please confirm?! Proof:
30. JAN to: contact@fresent.com (no response)
27. JAN 2025 to: contact@mystrika.com (no response)
20. JAN 2025 to: contact@mystrika.com (no response)"
They responded:
"Hi Jeff,
Like we mentioned before. All emails sent from your smtp server are getting rejected because your sending server is listed on spamhaus.
It does not matter which email id of ours you are sending email to, as long as your sending email server remains listed on major blacklist provider like spamhaus, those emails will never get delivered.
Please use an alternative email id of yours to send"
---
NOW - this is clearly a lie - or an error on their part - as I used the largest public email provider from an EU country without any previous problems before for most of my unanswered support request emails. AND at least one of my emails I sent from my gmail account - also here no answer.
So they are clearly lying in my opinion - they are simply not interested to support/ help.
I therefore demand a refund! This is seriously not funny!
PS: Also super sad because it could have been completely different story. But all this took so long - over 6 weeks !! - so now the second Mystrika code became much more expensive, too. WTF!
This is an additional bummer (that I did not even mention in my support requests - but it sucks, too!)
Now - what? Why are they refusing to even answer my support email(s)?
Worst customer experience ;(
Fresent
Edited Feb 14, 2025Hi Jeff,
It's unfortunate that, unlike our customer base of over 10,000 registered Mystrika users, you are not able to fully leveraging Mystrika’s capabilities to accelerate your business growth, and we’d like to help clarify the issues you’ve encountered.
Let's look at it one by one.
Email Delivery Issue: You mentioned on AppSumo that you received the following error when contacting contact@mystrika.com: "Mail delivery failed: returning message to sender.SMTP error from remote server for RCPT TO command, host: mutant.cliffmail.com (5.2.67.102) reason: 554 5.7.1 Service unavailable; Client host [82.165.159.40] blocked using z
en.spamhaus.org; Listed by SBL"
The error indicates that your SMTP server (IP: 82.165.159.40, provided by GMX as verified on https://www.slimdomain.com/ip-lookup ) is currently listed on several blacklists—including Spamhaus, 0SPAM, BACKSCATTERER, BLOCKLIST.DE, MAILSPIKE BL, s5h.net, TRUNCATE, and ZapBL (details available on https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a82.165.159.40 ).
As a result, emails sent from this server are being rejected in accordance with international standards.
Alternative Contact Methods: We provided two other ways for you to reach us: our Contact Form and our Community Group (https://pike.link/business-growth-hack-fresent). However, it appears (based on your comment) that Google’s reCAPTCHA on our Contact Us page is causing your submission to fail. The reCAPTCHA is a standard security measure designed to prevent abuse by bots and malicious users.
Additionally, we haven’t received any messages from you via our community group.
Account and Communication Check: We have carefully reviewed our records and haven’t found any emails from your "@gmail.com" account (under the name Jeff) in the past 15 days.
We are eager to assist you further, but we need your cooperation to resolve these issues. If your inquiry is solely about redeeming your AppSumo purchase, please follow the redemption instructions provided on your AppSumo dashboard—this process should take less than two minutes.
Thank you for your attention. Please let us know how we can help you further.