NinjaPipe Reviews

No one reply support ticket over 5 days

We purchased NinjaPipe quite some time ago—unfortunately, since it’s no longer eligible for a refund and no one is responding. The software doesn’t work: the data upload process is flawed, it sends messages to clients we've imported in a different language and with the application’s logo instead of our own, and we are unable to change it. We also can't add custom fields beyond those pre-set by the platform. It’s not user-friendly and lacks intuitive design. Not help available. Nothing in Spanish as well.
Our team has been frustrated throughout this entire time. We've tried to contact technical support multiple times, but we’ve received no response. On AppSumo, we read that this is because the team is “small.” That is not an acceptable answer. If the team is too small to properly support users, they should limit sales or wait until they have a reliable and usable product before launching it.
AppSumo should stand behind its users and push for an actual response on our behalf.
We are extremely disappointed—especially considering we purchased the highest tier available.

We have questions about simple missing features, setting up access rules for example. We have submitted tickets, 72+ hours later, still no response. If you are going to launch a new product, congrats! Understand that it will have bugs...but you cannot leave your users hanging out to dry.

We are attempting to run our business on your CRM - your failing means we are failing.

I was so excited about this product initially. It was an ambitious project, attractive pricing, and mountains of promises.

But It's 5 months later, and this is still totally unusable.

I bought the AppSumo Tier 3 deal back in September with REALLY high hopes for NinjaPipe. But after all this time, I cannot even begin to use this as a CRM.

Here are the two biggest problems.

Contacts:
There is still no contact syncing with Google. This means maintaining two separate contact databases. Immediate non-starter. Even organizing contacts within Ninjapipe is a slow process. Moving people into groups is a one by one process.

Nothing is connected...or finished:
Pipelines, Deals, Products, Quotes, Invoices...they're all disconnected.
> Deals should be in pipelines.
> You should be able to add quotes to a deal in a pipeline.
> You should be able to see what deals a company is associated with.
> You should be able to send emails from deals and pipelines.

I am certain that the small team at NinjaPipe is working really hard on this, but it is so far away from usable or competitive at this point that I have to admit I'm really disappointed.

As someone with ADHD, I understand trying to do too much at once. Right now, Ninjapipe is trying to do a lot of things, and nothing is finished.

😫 We don't need projects
😫 We don't need a client portal
😫 We don't need chat
😫 We don't need marketing forms and data bins

We need Pipelines with Deals, Emails with contacts, and a system we can use to manage relationships and sales. I abandoned Pipedrive on the potential of Ninjapipe. Now I'm back to using Notion, and even that is helping me manage better at this moment.

At best, this is a **nice looking** set of different disconnected, incomplete tools. For this to become a CRM, it must help us manage our customer or client relationships.

So, for now, I give up.

Started using NP 4 days ago, then got prompt to setup 2FA, proceeded and since then no way to access NP. Repeated requests to NP support AND to Appsumo have resulted in no action whatesoever. See this program NinjaPipe is sold out. If the support is non existant then there will be many refunds in 60 days or less. 2FA email never arrives, not in mailbox and not in Spam/Junk.
Zero taco for this program!!!!