Q: 3 Websites or 3 Businesses
I want to ask, if I get Tier 2, will I be able to use it on only 3 websites, or it's for 3 businesses regardless of the number of websites I have? Does it have live agent handover feature?
Nazar_noform
Jan 10, 2025A: Hi there! Tier 2 is up to 3 websites regardless of what businesses they relate to. As for the hand over feature, currently you can instruct the assistant to provide the customer with whatever means you have to reach a person (calndar link, live chat link, phone number, etc.). Thanks!
JornesThanks for your response!
That means NoForm is unable to handle visitors currently. I have to link them to somewhere else, correct?
For the placement of the chat widget, is it limited based on domains? If I have a website with a subdomain, then I already have a chat widget installed on the root domain website, so the widget is not showing on the subdomain website? Is this what you mean?
Jornes, can you please, specify what do you mean by handle visitors?
As for the other question, then subdomains to relate to the domain, so that doesn't count as a separate domain. If you install it on the main domain the subdomains will work fine.
Hi! Handle visitors meaning a live agent to chat with the visitors when required.
Thank you for clarification. Handing over the chat to a human is one of the things we consider adding down the road. But that is not something that is planned to be available any time soon
Good to know, but I hope this can come soon.
Anyway, I have just purchased it and started testing it on my product site. And I noticed there is a limit of 20,000 characters in manual instructions under AI behaviour. What if train data exceeds this limit?
And will NoForm keep training the AI automatically to keep it up-to-date based on the latest info on my website?
20k characters ois more than enough, as manual instructions are there for you to specify some of the most important information and rules/instructions the assistant shoulf follow. If you want to provide more context you can add this data in the training section where you can insert documents or provide URLs to your website page. The assistant will then use that data for self-training.
But you have to make sure that the information on those pages or documents is not confusing. For example, if on one of the website pages the price says $49 and $99 on some other page, it may confuse the AI as it has no means to identify which of those is true.
Thank you for your reply! That means the AI will train itself from all documents and URLs we insert. Then, then training, will it use up the credit of AI manual instruction (20,000) ?