Q: Could you please provide information about where the data are stored once inputed into the OneDesk?
I am considering OneDesk as a solution for a small company we have started. Specifically, I would like to know the locations of your data centers (I did not find this info) and what types of privacy and security measures are in place to protect this data, both physically and digitally. I had a chance to go over your privacy policy which states that "You agree that we will use any Personal Data that we may collect or obtain ..." What exactly does it mean? What type of data does OneDesk collect and have access? How exactly all data inputed into OneDesk is actually handled? Please, comment on sensitive client's data. Thank you for time and attention. Cheers!
Koren_OneDeck
Jun 4, 2025A: Hi! Thanks for your questions — happy to clarify everything:
✅ Data Location
All OneDeck data is securely stored on servers located in New York, USA, hosted through reputable infrastructure providers like DigitalOcean and AWS. We chose these partners to ensure high reliability, scalability, and security.
🔒 Data Privacy & Security
We take data protection very seriously. OneDeck uses industry-standard practices including:
• Encrypted passwords (unless you sign in via Google, in which case no password is stored)
• TLS/HTTPS encryption for all data in transit
• Access control and role-based permissions
• Data backups and infrastructure monitoring
• Limited internal access to production environments
🔍 What Data Is Collected?
We only collect what’s necessary to operate your account and improve service. This includes:
• Name, email, and login credentials
• Business info you input (e.g., board records, documents, files)
• Activity logs for platform performance and security
We do not access your business content unless requested for support purposes, and never use it for marketing or external purposes.
📜 Privacy Language Clarification
The privacy policy wording — “You agree that we will use any Personal Data…” — refers to the permission to use your data strictly for:
• Providing the OneDeck service
• Maintaining the platform
• Responding to support requests
• Complying with legal obligations
We don’t sell or share your data with third parties for advertising. Ever.
🔐 Sensitive Data Handling
If you’re storing sensitive client data (like financials, contracts, etc.), it remains fully private within your workspace. You control who can see or access it via user permissions. We also allow data deletion by request and are working toward full GDPR/CCPA compliance.
You can read more or reach out at any time: support@onedeck.com
Hope that helps! Let us know if you have any follow-up questions.
Cheers,
— OneDeck Team