Q: Client billing management and subscription pauses?
I've been on the fence between copilot and kitchen.co for weeks now and was just about to bite the bullet on one of them when I came across Orchestra. Super intrigued by the fact that it's geared toward agencies!
Is there an area for clients to upload images into a folder for me and them to see?
Is there a place where clients can see and update the billing info within their portal?
Is there a way to pause subscriptions on my end? I offer referral discounts for clients that give them 2 months of website management for free. So need a way to pause and resume subscriptions without making them enter their payment details each time it resumes.
Is there any kind of chat functionality where a client can send me a message through the portal or vice versa? And if so, is there an automatic email that's sent when I or them have a new message?
RieraAnthony
May 23, 2025A: Hi and thanks for your interest in Orchestra! 👋
For files, every task acts like a shared "drop-zone". You and the client just drag images or docs into the feed and they stay there for both of you. A deliverables tab with tidy version history is in the work, so soon you can jump straight to the latest asset without scrolling.
Inside the client portal your customers can update their card, download invoices, and very soon they will also see a pricing catalog so they can pick extra services on their own (this is coming next week)
Pausing a subscription is already built in and takes one click. You or the client can access it, billing freezes, and when needed, can be put back on automatically on the saved card. No one needs to type payment details twice.
Conversation happens right inside each task. Add a comment, tag the client, Orchestra emails them, and their reply, whether from the portal or straight from their email inbox, drops back into the thread so nothing gets lost. (This is actually super cool!)
Hope this was helpful, let me know if you need anything else.