shartshartPLUS
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Member since: Dec 2020Deals bought: 150
1 stars
1 stars
Posted: Oct 13, 2024

One taco for the idea, but not realized in the product.

It's a good idea, but unfortunately not realized. It might be that things are working as intended, but there's no way to know because there's no documentation on what to expect. I set it up to integrate with Asana, the first 3 times I tried to set up the integration it did nothing and provided no feedback on what was happening (or not). Later when i did it again, it seems like it started syncing and maybe something is there but i'm not sure what. Asking question on it tells me that there are 3 tasks assigned to me, which may be right, I didn't actually check, but when I asked chat for more details on those 3 tasks it told me I couldn't get that information without contacting someone..not sure what this even means.. Clicking on some links just results in a blank page. Totally understand getting a product out to get feedback, but there's no helpful documentation, feedback or quality control. I did contact support on some issues, but it wasn't very helpful as the answers were very generic ("Remember a sync can take up to 4 hours..") and didn't address the actual problem which was that there was no feedback given on what was happening, if anything was actually happening, nor how to work with the application to get any value out of it.

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