I purchased the Tier 3 and really wanted to like it because this seemed to be the perfect solution for me. However, just after getting started, the Slack integration doesn't work; it keeps giving errors. The same goes for Jira. There are a ton of apps that aren't available, with no eta for when they will be. In the few days leading up to this purchase, I asked three times if there is a roadmap. Other questions were answered, but mine was ignored. The chatbot can't even answer the simplest questions without responding that it doesn't have the information or resorting to generic responses. This is definitely not a great first impression. If these issues can be resolved quickly, I will keep my purchase; if not, I will be requesting a refund. I am giving 1 star for UI/UX design.