I've tried a couple of similar products, looking for something that suits my needs, and from the outset, this appeared to have something unique to offer. The ability to have private or public projects makes it really useful, and for public projects, being able to receive votes without users having to log in makes it much easier to get feedback.

I can change the labels and pages displayed to meet my needs and make them understandable to my users, and it's easy enough to update and amend entries.

I have not read the documentation (because, why would you?), but I've been working through the pretty intuitive interface without any major problems. I've got stuck in a couple of places, and this is where I've turned to support (still avoiding that documentation). I have had some really good, helpful, patient, and comprehensive replies to my requests.

One involved developing a feature, which was done within a week. The others simply required me to change the way I approached it and follow the system's logic, which has turned out fine, and made more sense than my approach.

I'm now working my way through a bundle of responses from my users and working towards having it live and running for everyone next week. It's a simple setup with a depth of features so that I can adapt it for several uses. However, they will all meet my requirements rather than me having to adjust how I want it to work because of system constraints.

With the speed and quality of support provided when needed, I have no concerns about moving forward and am even considering upgrading to the top tier because of that confidence in the product.