Q: Is your customer service worse than your product?
After purchasing several licenses, I realized that your product wasn't working properly: each campaign sends several emails to the same recipient, which is a critical error. I took the time to report the problem to you, and even had a meeting with one of your techs. But since then, the problem persists and you haven't replied to any of my follow-up emails for 2 weeks.
Why is your behavior so unprofessional?
PigeonMail
Apr 2, 2025A: Hi,
May I know your email address with which you have posted the compalin?
sandra00Ouch, seeing this is not a good sign.
LiveITPLUS
Verified purchaser
I reported the same issue on March 14th. On March 18th, they replied: "There had been some issue. It has been solved now. It should be fixed now."
fenouillet.2p2rVerified purchaser
J'ai le même problème, email envoyé en triple exemplaire et le tracking de l'ouverture des mails ne fonctionne pas. J'ai écrit mais toujours sans réponse.