PingSuite Reviews

I appreciate the effort that goes into developing software, so I want to be fair in my review. I will update this once I receive a working version of PingSuite.

I purchased this product five months ago, but I have noticed some inaccuracies in the uptime and ping data. My server has experienced downtime, yet the uptime still shows 100%. Additionally, the ping is consistently displayed as extremely high (4000ms), which does not seem accurate.

I reported these issues, and I was initially informed that an update would be available in November. When that did not happen, I was assured that the updated version would be released by February 28, with a firm commitment to meet that deadline. Unfortunately, the update has not been released yet.

Additionally, I have experienced difficulties communicating via email, as they do not seem to be receiving messages from Gmail.

I hope these issues can be resolved soon, and I look forward to seeing improvements in the software.

I have set up a few monitors and they are working as advertised. I also tried to create a status page and set it up via a cname, however, neither the cname, nor the non-cname link worked.

Once I notified support about it, the issue was quickly resolved when they finally came back to me.

The reason I only give 2 tacos is because support is almost non-existent. When you send an email, you can expect a reply every 2 days. They only use email for support which is very unreliable. In fact in another review where the reviewer could not get support, it turned out that the reviewer's support email went to the spam folder.

Anyone selling a product or service online should, at the very least, have a dedicated helpdesk.

Edit: I am lowering my review to give them only one taco. Support is almost nonexistent. There's a site update when you log in, informing users about upcoming changes with a deadline of February 28.

As of March 9th, the update showing they missed their own deadline is still visible when you log in to your account. When I first joined, the update notice had a deadline of February 26. This was then moved to February 28, and now it seems they just don't care.

I have time left to evaluate this service, but if support doesn't improve, I will ask for a refund and look for another option.

Some companies just don't get the concept that support can make or break them. It seems as if the owners of PingSuite are intent to shooting themselves in the foot before they have a chance for liftoff.

I tested the monitoring of a site with Pingsuite, the result is pretty negative:

- No data is returned in the Overview page while it seems ok in the overall Uptime Monitoring dashboard
- Errors in Chrome Mac 129 console: Manifest syntax error, 401 with the API
- Then i blocked the site access via .htaccess, Pingsuite didn't detect the site was down and i didn't received a notification by email.
- I opened a support ticket yesterday (by email, only way proposed by Pingsuite), no answer after about 24h

I did the same test with Kloudfox (also on AS), all worked fine.

Sorry, i will ask a refund for this service that looks serious at first glance but not reliable based on my test.
Pity, it has a lot of interesting features.

[ Edit 1 ]
Not sure how to answer the dev answer below (maybe because the product was refunded?), so i edit my initial post: yes i posted 3 emails to support@pingsuite.com yesterday around 16-17h UTC+2
And no error email returned either.

[ Edit 2 ]
Rating updated from 1 to 3 after the support finally contacted me.
It seems there was a few misunderstandings:
1. My ticket was initially not received by the support because of their anti spam
2. My monitoring didn't work because of Cloudflare blocking
3. It also didn't work because of an incomplete configuration (not that evident to understand it required an assertion)

First things first, a star-studded shout out to their support team - absolutely top-notch. They are responsive, helpful, and clearly dedicated to customer satisfaction.

However, the platform itself isn't quite ready for prime time. While their commitment to providing excellent customer service is commendable, I needed a solution that's ready to hit the ground running.

To the PingSuite team: keep up the great work on the support front. And I'm sure with time, your product will match up to that high standard. I look forward to seeing how you evolve and improve. Best of luck!

Awesome tool, very easy to use. Many options available for customizing the monitoring, good for almost all use cases.
Additional emails is very cool since we can notify multiple emails easily.
One recommendation, I suggest adding RBL monitoring, it's required for us to monitor blacklists.
Support is also very fast via email, usually responding within an hour during day time.